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CATEGORY LIST: LEADERSHIP
- Do We Learn Enough From the Experience, or Just Chase the Next Big Thing?by Surodeep ChaudhuriIn the rush to climb higher, many of us forget to stand still. We often chase the next big challenge, the next title, the next move, yet rarely pause to truly absorb the last experience. Think about it. You have delivered a high impact project, closed a major win for your client, or completed a major transformation, how much time do we actually spend reflecting on what worked, what didn’t, and what could have been… Read more: Do We Learn Enough From the Experience, or Just Chase the Next Big Thing?
- Comfort is a liability when stability turns into stagnation.by Surodeep ChaudhuriEvery leader working in GCCs knows the early journey well. You start with chaos, no playbooks, no processes and limited talent. Then comes stability through SOPs, SLAs, Audits, Operating processes and Predictable delivery. Everyone breathes a little easier that the center is now mature, efficient and reliable. However there is an uncomfortable question: When does maturity become mediocrity? In today’s business climate, the risks aren’t just outside the organization they are inside. The biggest risk… Read more: Comfort is a liability when stability turns into stagnation.
- Are you as a leader still just running processes, or are you actually solving problems?by Surodeep ChaudhuriMost capability center leaders pride themselves on flawless execution. Processes may be lean, SLAs are met and volumes are being handled. But here’s the question that often gets overlooked: “Are we creating value or just completing tasks?” In my experience leading shared services across HR, Sales, Finance, Procurement, Admin, technology & analytics I have realized that the difference between good and great is often this: Shifting from a process mindset to a product mindset. This… Read more: Are you as a leader still just running processes, or are you actually solving problems?
- Do employees feel more accountable under empowering managers?by Surodeep ChaudhuriHave you noticed that the best teams don’t need to be micromanaged, they own their outcomes? It often comes down to one thing: empowering leadership. When managers empower instead of dictate, they don’t force accountability, they inspire it. Here’s what happens under empowering managers: – Teams have clear goals and context. They act decisively because they know what success looks like. – Managers model accountability first through integrity, consistency, and follow through. – Trust replaces… Read more: Do employees feel more accountable under empowering managers?
- Turning Failure into Strength.by Surodeep ChaudhuriAs leaders, it’s easy to unintentionally treat failures as punishments. However doing so quietly erodes trust, innovation, and resilience. It is a habit we must consciously break. Based on my experience, here are common scenarios where this happens and the deeper consequences they create. 1️⃣ A team member suggests a new automation for a process. As a leader you support the idea , invest in the change and It fails to deliver the expected time… Read more: Turning Failure into Strength.
- Rethinking decisions when data tells a different story.by Surodeep ChaudhuriAs a leader have you ever truly believed in being certain about your action, only for the data to tell a different story? What should you do when your conviction and the numbers don’t align? These are moments every professional faces, especially in leadership roles. You made a call based on instinct, experience, or consensus. You felt confident, and then comes the report, the dashboard, or the unexpected metric, and it challenges everything. Here’s what… Read more: Rethinking decisions when data tells a different story.
- The courage to try new things will set you free.by Surodeep ChaudhuriCourage rarely makes a grand entrance. It usually begins as a quiet push from within, a feeling that where you are isn’t where you are meant to stay. Then comes the tipping point, when the cost of staying the same becomes greater than the risk of stepping into the unknown. That’s when change begins. As leaders, recognizing this moment is critical. It’s what allows us to make bold, effective decisions, not just for ourselves, but… Read more: The courage to try new things will set you free.
- Not Outside, But Within: The hidden threats to GCC potential.by Surodeep ChaudhuriAs GCC leaders, we often track external risks like market shifts, evolving regulations, economic headwinds, or attrition spikes, believing those to be our greatest vulnerabilities. While these factors matter, the deeper risks often sit much closer. Not in what’s happening outside the organisation, but within it, in our decisions, our mindset, and the culture we unintentionally shape in the organization. These are the quiet risks. The ones that don’t show up on dashboards, but slowly… Read more: Not Outside, But Within: The hidden threats to GCC potential.
- Perception is powerful. But it is not always real.by Surodeep ChaudhuriI came across this story:A man created a fake restaurant on TripAdvisor. He collected glowing reviews. It climbed to become the #1 restaurant in its city. The twist. It didn’t exist, until for one day, he set up a “cafe” in his backyard, serving frozen food to curious diners who left with rave reviews. Funny? Absolutely.Clever? No doubt.But it also makes me think. As leaders, we could often operate on perception: Perception without rigorous due… Read more: Perception is powerful. But it is not always real.
- From Efficiency to Excellence: The Evolution of Shared Services into Global Capability Centersby Surodeep ChaudhuriShared Services —-> Center of Excellence —->. Global Capability Center. Before the mind dives into metrics, before we dissect frameworks or analyze ROI, just feel the progression of these terms. Shared Services came first. Not because it was a mere cost saving tactic. Not because it was mandated by a board meeting. But because that’s how efficiency started, like a foundation laid brick by brick. Like order before innovation. In these stages is a remembrance,… Read more: From Efficiency to Excellence: The Evolution of Shared Services into Global Capability Centers
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