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Category: Best Practices
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Comfort is a liability when stability turns into stagnation.
Every leader working in GCCs knows the early journey well. You start with chaos, no playbooks, no processes and limited talent. Then comes stability through SOPs, SLAs, Audits, Operating processes and Predictable delivery. Everyone breathes a little easier that the center is now mature, efficient and reliable. However there is an uncomfortable question: When does
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Do employees feel more accountable under empowering managers?
Have you noticed that the best teams don’t need to be micromanaged, they own their outcomes? It often comes down to one thing: empowering leadership. When managers empower instead of dictate, they don’t force accountability, they inspire it. Here’s what happens under empowering managers: – Teams have clear goals and context. They act decisively because
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Turning Failure into Strength.
As leaders, it’s easy to unintentionally treat failures as punishments. However doing so quietly erodes trust, innovation, and resilience. It is a habit we must consciously break. Based on my experience, here are common scenarios where this happens and the deeper consequences they create. 1️⃣ A team member suggests a new automation for a process.
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Rethinking decisions when data tells a different story.
As a leader have you ever truly believed in being certain about your action, only for the data to tell a different story? What should you do when your conviction and the numbers don’t align? These are moments every professional faces, especially in leadership roles. You made a call based on instinct, experience, or consensus.
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Not Outside, But Within: The hidden threats to GCC potential.
As GCC leaders, we often track external risks like market shifts, evolving regulations, economic headwinds, or attrition spikes, believing those to be our greatest vulnerabilities. While these factors matter, the deeper risks often sit much closer. Not in what’s happening outside the organisation, but within it, in our decisions, our mindset, and the culture we
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Leadership Shifts: Striking the right balance while building authentic connections.
In Global Capability Centers (GCCs), where diverse teams collaborate across geographies, building authentic connections is essential for trust, efficiency, and innovation. However, maintaining these connections requires navigating key tension between authenticity and professional boundaries, trust and workplace competition, and consistency and adaptability. Striking the right balance ensures that workplace relationships remain meaningful while driving both
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Juggling Life’s Priorities: Leadership Lessons from Beyond the Corporate World
Following your passion requires courage and a willingness to embrace the unknown. Whether you’re looking to challenge yourself in new ways or simply follow your heart, success is a personal journey. It’s about finding what makes you happy and fulfilled
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Leadership Landmines: Avoiding Common Mistakes for Lasting Success
Effective leadership is more than just good intentions or possessing the right skills; it’s about skillfully navigating the potential pitfalls that can derail even the most well-meaning leaders. In this blog, we explore common leadership mistakes that can undermine your effectiveness and provide insights on how to avoid these traps. Our goal is to uncover
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