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Tag: Change Management
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Comfort is a liability when stability turns into stagnation.
Every leader working in GCCs knows the early journey well. You start with chaos, no playbooks, no processes and limited talent. Then comes stability through SOPs, SLAs, Audits, Operating processes and Predictable delivery. Everyone breathes a little easier that the center is now mature, efficient and reliable. However there is an uncomfortable question: When does
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Are you as a leader still just running processes, or are you actually solving problems?
Most capability center leaders pride themselves on flawless execution. Processes may be lean, SLAs are met and volumes are being handled. But here’s the question that often gets overlooked: “Are we creating value or just completing tasks?” In my experience leading shared services across HR, Sales, Finance, Procurement, Admin, technology & analytics I have realized
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Leadership in Capability Centers is no longer about command and control. It is about conscious, collaborative, and contextual leadership.
Not all leadership is taught. Some of it is observed, some is absorbed, and most of it is shaped through experience. Over the last few weeks, i have shared a leadership model rooted in what has been observed from real people driving real change in fast paced, complex environments. This model is not meant to
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The Compass Leader — Leading with Strategic Direction and Purpose.
Not all leadership is about being at the front.Sometimes, it’s about becoming the fixed point others align to, especially in fast changing environments. The Compass Leader is that steady force. They are the ones who bring focus when complexity rises.They set priorities when everything seems important.They ensure that teams are not just doing more, but
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Do employees feel more accountable under empowering managers?
Have you noticed that the best teams don’t need to be micromanaged, they own their outcomes? It often comes down to one thing: empowering leadership. When managers empower instead of dictate, they don’t force accountability, they inspire it. Here’s what happens under empowering managers: – Teams have clear goals and context. They act decisively because
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Navigating Change: When Leaders Opt for the Least Disruptive Option
In the complex world of change management, leaders are often faced with tough decisions. Sometimes, choosing the least disruptive option seems like the most logical path, one that minimizes resistance, maintains stability, and moves the organization forward. But is this always the right choice? Choosing the least disruptive option. 1. When time is critical, leaders
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Building a Wall of Information: How Facts Shape Perspectives and Drive Change
I heard this earlier in the week “It’s about building a wall of information brick by brick story by story until the facts cannot be ignored and then things have to change” In today’s world, the dissemination and interpretation of information should play a pivotal role in shaping perspectives, policies, and outcomes. Does information play
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