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Tag: Competency Building
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Do We Learn Enough From the Experience, or Just Chase the Next Big Thing?
In the rush to climb higher, many of us forget to stand still. We often chase the next big challenge, the next title, the next move, yet rarely pause to truly absorb the last experience. Think about it. You have delivered a high impact project, closed a major win for your client, or completed a
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Comfort is a liability when stability turns into stagnation.
Every leader working in GCCs knows the early journey well. You start with chaos, no playbooks, no processes and limited talent. Then comes stability through SOPs, SLAs, Audits, Operating processes and Predictable delivery. Everyone breathes a little easier that the center is now mature, efficient and reliable. However there is an uncomfortable question: When does
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Are you as a leader still just running processes, or are you actually solving problems?
Most capability center leaders pride themselves on flawless execution. Processes may be lean, SLAs are met and volumes are being handled. But here’s the question that often gets overlooked: “Are we creating value or just completing tasks?” In my experience leading shared services across HR, Sales, Finance, Procurement, Admin, technology & analytics I have realized
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Mirror Leader – Reflecting the team’s voice. Building a sense of belonging.
Every transformation begins with listening. The Mirror Leader is not the loudest in the room, but often the most powerful. They lead through reflection making it safe for people to speak, challenge, and grow. In teams where organizations scale across functions, geographies, and expectations, the Mirror Leader helps build trust at the speed of change.
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Not Outside, But Within: The hidden threats to GCC potential.
As GCC leaders, we often track external risks like market shifts, evolving regulations, economic headwinds, or attrition spikes, believing those to be our greatest vulnerabilities. While these factors matter, the deeper risks often sit much closer. Not in what’s happening outside the organisation, but within it, in our decisions, our mindset, and the culture we
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Leadership Landmines: Avoiding Common Mistakes for Lasting Success
Effective leadership is more than just good intentions or possessing the right skills; it’s about skillfully navigating the potential pitfalls that can derail even the most well-meaning leaders. In this blog, we explore common leadership mistakes that can undermine your effectiveness and provide insights on how to avoid these traps. Our goal is to uncover
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